If you booked your holiday using a travel shop or contact centre, phone the TUI customer services. They will assist you with your holiday cancelation.
There is a sliding scale calculation on the cost to cancel your holiday. The closer you are to your holiday, the more money you will lose. You can ask the TUI customer services for a full breakdown of costs of a holiday cancelation.
If you have travel insurance and you are canceling for medical reasons. The cost of your cancelation maybe covered, but only if the medical reason was not apparent when you booked the holiday. TUI will do everything they can to process and investigate your complaint.
All complaints must be factual, documented and evidenced. Calls to and numbers cost 7p per minute, plus the standard telephone access charge for you telephone provider.
Number Search is a call connection service. Hence, we are not associated with the businesses, companies or organisations listed in our directory. Getting help from TUI customer services 2. TUI best holiday deals 3. TUI travel information and updates. TUI flying with children 5. Please remember to include your booking reference — if you have one — as this will help speed up the process. Sometimes, you plan for a holiday trip or like to fly in a group.
You can also search online to find the best holiday destination that suits you by using the search form or start browsing destinations on their official website. For individual booking, contact Thomson free phone number given above. One of the group booking assistants will be happy to assist you. You can enquire about the seats available or update your in-flight meals request several weeks to departure.
You may call this number for family holidays, weddings, luxury holidays, city breaks and educational tours as well. Besides, car hire, resort transfer and travel insurance are also available for individuals, couples, families, and groups. Your holiday starts the moment you step onto the plane. On their long-haul flights, expect blockbusting seatback entertainment, a tasty three-course meal, and complimentary drinks as well.
With this number, you may be able to check your flight status, offer and latest travel updates. Moreover, one may claim for the expenses incurred due to flight delay or cancellations. Cruise and Stay is a great option if you fancy extending your holiday. It is easy to book your cruise ship holiday online using Thomson cruise page or by calling the Thomson cruises phone number Thomson Cruises offers flights from over 22 UK airports. You can spend a week cruising, followed by 3, 4 or 7 nights at one of Thomson cherry-picked hotels or apartments.
Or do it the other way around, with a Stay and Cruise holiday, spending 7 nights in a hotel before setting sail. For complete information like ticket and trip rates or charges, you can speak to their cruise department team.
Looking for wonderful villas during your holidays? The leading leisure travel company offer everything from cosy one-bedroom hillside hideaways to sprawling six-bedroom villas with enviable ocean views. All include car hire — perfect for reaching and exploring your holiday retreat. To view and book your desired villas collection, please check out their villas page.
It is a hassle free for you to choose and select comfortable villas for your holidays. Holidays are in aplenty- all of which can be found on the website. If there is something that confuses you or you want to make a booking straight away, dial this Thomson Package Holidays phone number To make a booking in the Thomson ski and skateboarding service or to check availability, you can call on the Thomson customer contact number To make pre-departure queries, customers are required to call on the Thomson customer care phone number Customers wanting to discuss about group bookings from the Thomson ski and skateboarding department can call on the Thomson customer service line Customers wanting to make pre-departure bookings can make it on the Thomson customer service phone number To ask about group bookings, customers are required to call on and speak to a Thomson customer support team member.
To make general queries, book a holiday, or check availability please call on General enquiries about existing bookings and process to make a payment can be discussed on Passengers with special needs and assistance can contact the customer assistance department on All after travel enquiries can be made on If any of your friends or family members are out on holiday with Thomson and you are not able to make contact with them, please call on the resort holidayline number given at the back of the brochure or contact the aftersales team at who will provide you with the number of the resort that your friends or family members are staying in.
You can fill up an online form mentioning you complaint at this link http: It is advised you mention maximum information possible including hotel names, booking reference, and holiday dates. You also have the option of making a complaint over the phone by calling the after sales team on They will consider your complaint and will respond you back on the contact details provided by you.
I had tried to book a holiday online but had some issues so went into store where I had been met by the most welcoming and friendly staff member.
Her name was Lora and she was in store in the She was very helpful and friendly and even when there had been an issue with a gift card I had tried to use, she did everything possible to rectify the issue and maintained a professional and friendly attitude. I wanted to let you know as I feel she should be commended for how lovely her service had been with myself, and I even noticed this with a customer she had previously been speaking to, showing that she is just a lovely person.
I have a similar experience with the Bromley office. Sara has been more than patient organising a complex holiday to Memphis and then on to Las Vegas. We had lots of issues but nothing seemed to much trouble and I was always kept in touch with progress. Have already started discussing next years holiday. A real asset to the travel industry How do I bring this to the attention of a senior manager who can provide the correct recognition? Hello, Try this feedbak page: What a shambles the Thomson after travel complaints proceedure is.
I was informed by letter with cheque that as I was not lead name on booking and the remaining members of my family would have to claim indivually, which they did. Letters were sent recorded delivery and were signed for by Thomson on 3rd July.
I have tried calling, emailing and even been to the local shop to try and get some information as to why the 56 days have long passed but no response apart from the generic email thats states the days they will reply I have even quoted the Thomson staff Hemma Parma who wrote the letter and reference number newcastle.
So infuriating when no one has the deceny to email or contact via mobile. I have exactly the same issue, no reply to email or letters and phone calls are refused at source. Very poor customer service. I have very similar situation.
No one knows anything. Gonna claim through other parties. Totally agree that after travel complaints department are absolutely , Been trying to get compensation since June but they never respond. What a complete man really. I reported this issue on the Thompson Dream who were not interested and then the next day when I returned home at the Corby Store who told me they could not authorise a refund from the store.
This morning I called customer service department and was told they did not have a copy of the invoice. Craig re-forwarded this to Thompson CS Team.
CUSTOMER WELFARE. If you require special assistance, Use this form to contact us about a delayed flight. Please have your flight number handy. one of the world's leading travel companies. And all of our holidays are designed to help you Discover Your Smile. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United.
Thomson Customer Service Number for Package Holidays and Flights/Cruise – Customer Welfare If you are a customer who is need of special assistance during your travel on holidays, you can call the Thomson customer service number
Please get in touch with the Thomson customer service number for all general inquiries concerning the services as well as holidays packages they offer. Thomson Holidays is a travel company based in the United Kingdom and serving you to spend perfect holiday since Thomson is a UK based company. They have thousands of customers in the United Kingdom and have a fantastic customer service support team. On the Thomson website, the ‘FAQ’ section is misleading. However, it is easy to contact the Thomson service team.
About TUI Customer Services TUI used to be known as Thomson Holidays and is based in Luton, UK. The formally Thomson Holidays only recently started trading as TUI on the 18th of October Strangely, the phone greeting for this number ( ) makes no reference to Thomson Holidays at all. The staff there will eventually try to unravel the problem that Thomson has created, but you're looking at several hours on the phone.